Question 1

Where does PalletCove source its products?

Accepted Answer

We partner with top retailers across the United States and source directly from them. Cutting out the middle layers is how we keep pricing competitive and how we can tell you exactly which retailer a load came from.

Question 2

What does PalletCove sell?

Accepted Answer

Wholesale liquidation merchandise, primarily by the truckload. Inventory includes customer returns, overstock, shelf-pulls and closeouts from major national retailers, plus single pallets for smaller buyers.

Question 3

Is a resale certificate required for purchase?

Accepted Answer

No. PalletCove does not require a resale certificate to buy. If you have one and want to purchase tax-exempt, send it to our team and we'll add it to your account.

Question 4

Do you have a minimum order?

Accepted Answer

No minimum. Our smallest listing is a single starter pallet; our largest is a 48-pallet trailer. Volume pricing kicks in for buyers taking multiple loads a month.

Question 5

What payment methods do you accept?

Accepted Answer

All major credit cards, ACH, wire transfer and cash on warehouse pickup. Invoices are available for repeat commercial buyers.

Question 6

Is your checkout secure?

Accepted Answer

Yes. We use industry-standard SSL encryption to protect personal and financial data in transit, and card details are never stored on our servers.

Question 7

When am I charged?

Accepted Answer

Your order is placed first and a freight quote follows within one business day. Nothing ships and no balance is collected until you approve that quote.

Question 8

How do I get a freight quote?

Accepted Answer

Freight quoting is built into checkout. Choose dock, liftgate or warehouse pickup at checkout and our freight desk returns a rate to your ZIP code within one business day.

Question 9

Can I arrange my own freight?

Accepted Answer

Yes. Buyers can arrange their own carrier when applicable. Confirm pickup requirements with our team before purchase so we can have the load palletised, wrapped and staged for your driver.

Question 10

Do I need a loading dock?

Accepted Answer

For full truckloads, yes — or a forklift and space for a 53' trailer. Single pallets can ship with liftgate service to addresses without a dock.

Question 11

How long does delivery take?

Accepted Answer

Loads are picked, wrapped and dispatched in 1–3 business days after payment clears. Transit is typically 2–6 business days depending on distance from Dallas.

Question 12

Do you accept returns?

Accepted Answer

Pallets, truckloads and flooring are final sale. Select products bought in person at our outlet carry a 48-hour return window. If a load arrives short or damaged in transit, contact us within 48 hours with photos.

Question 13

Are loads manifested?

Accepted Answer

Many are. Manifested loads include an item-level list with supplier-estimated retail values. Unmanifested loads are cheaper per unit and are sold by category and pallet count.

Question 14

What condition is the merchandise in?

Accepted Answer

It depends on the load type. Customer returns are a mix of working, lightly used and damaged units. Overstock and shelf-pulls are typically new, though packaging may show retail wear. Every listing states its condition.

Frequently Asked Questions

Buying from PalletCove

Payment and checkout

Freight and delivery

Condition and returns