Buyer help centre

Frequently Asked Questions

Ordering, payment, sales tax, freight rates, condition grades and returns — answered plainly, the way our team answers them on the phone.

Legal entity

PalletCove Liquidation LLC

Formed in Texas

Hours (CT)

Monday – Friday: 8:00 AM – 6:00 PM CT

Saturday: 9:00 AM – 2:00 PM CT

Sunday: Closed

Who we are

Business identity, what we sell and who we sell to.

Placing an order

How the buying process runs, start to finish.

Payment, pricing and tax

What we accept, when you are charged and how tax is handled.

Freight and delivery

Rates, transit times and what happens on delivery day.

Condition, returns and support

What to expect in the box and what to do if something is wrong.

Important buyer disclosure

PalletCove Liquidation is an independent liquidation reseller. Retailer and brand names describe the original source of inventory only and imply no affiliation, authorisation or endorsement. Liquidation merchandise is sold as-is with no manufacturer or retailer warranty, and we make no claim or promise about resale income. Retail values shown on manifests are supplier-stated estimates, not appraisals or guarantees.

Why buyers can verify who they are dealing with

Identity, payment security, shipment documentation and published policies.

Verifiable business

PalletCove Liquidation LLC, formed in Texas, operating from a physical warehouse in Dallas, Texas.

Secure payments

Card payments run on an encrypted, PCI-DSS compliant processor page. Card numbers are never stored by us.

Documented shipments

Bill of lading and tracking issued on every outbound load, with an estimated delivery window on your order.

Policies published

Shipping, payment, tax, returns, warranty, privacy and terms are all public and linked from every page.

How an order moves through our dock

Four steps from checkout to delivery.

How buying works

From manifest to loading dock in four documented steps

A wholesale liquidation purchase should read like a freight contract, not a gamble. Here is exactly what happens after you choose a load.

1. Review the manifest and load detail

Every pallet and truckload lists condition grade, unit count, category mix and estimated retail value before you commit. Ask our desk for the line-level manifest on any load.

2. Reserve your load and receive an invoice

Checkout places the load on hold in your name and generates a formal invoice from PalletCove Liquidation LLC. Nothing is charged automatically and a representative confirms freight in writing.

3. Pay by card, ACH or bank wire

Card payments run on our processor's encrypted PCI-DSS page. Wires initiated before 2:00 PM CT clear the same business day, and resale certificates on file are invoiced tax-exempt.

4. We load, seal and dispatch with a BOL

Loads ship in 3 business days after payment clears, with a bill of lading and tracking issued the day the trailer leaves our dock.

PalletCove Liquidation LLC — Texas-formed LLCResale certificates accepted for tax-exempt invoicingEncrypted, PCI-DSS compliant card paymentsBill of lading and tracking on every dispatchWritten condition grade on every listingFree shipping included on every order4820 Cove Industrial Blvd, Dallas, TX 75236PalletCove Liquidation LLC — Texas-formed LLCResale certificates accepted for tax-exempt invoicingEncrypted, PCI-DSS compliant card paymentsBill of lading and tracking on every dispatchWritten condition grade on every listingFree shipping included on every order4820 Cove Industrial Blvd, Dallas, TX 75236

Buyer protection

Built to be audited, not just advertised

Wholesale liquidation attracts imitators. These are the checks that let a professional reseller buy from us with confidence.

Every load is documented

Invoice, manifest summary, condition grade and bill of lading are issued in writing under our Texas-formed entity — the paperwork your accountant and your state resale filings need.

Free shipping, tracked to your door

Outbound trailers ship with a bill of lading, carrier name and tracking. Damage discovered at delivery is claimable when noted on the delivery receipt.

Payments stay verifiable

We invoice first and confirm payment instructions by phone before any funds move, so you always know exactly who you are paying and why.

Questions before you buy? Read our payment policy and refund policy, or call (713) 819-3904 and speak to a load specialist.