Legal
Warranty Policy
Effective January 1, 2026. What we guarantee on liquidation inventory — and what is sold as-is.
Liquidation goods are sold as-is
Customer returns, overstock, shelf-pull and salvage inventory is sold AS IS, WHERE IS with all faults. Except for the guarantees stated below and any rights you have under applicable law, PalletCove Liquidation LLC disclaims all warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Individual units may be untested, incomplete, missing packaging or accessories, damaged, or non-functional. Working-condition percentages are estimates based on category history, not promises for any specific pallet.
Accurate condition grade
Every listing states its condition grade. If the load delivered is materially below the grade stated on the listing, report it within 48 hours with photos and we will work with you on a correction, credit or refund.
Manifest accuracy
Each load ships with the pallet count stated on the listing. Our downloadable manifests are lot summaries, not itemized unit lists, and estimated retail values are reference figures only.
Secure, documented transit
Loads ship shrink-wrapped and banded, with a bill of lading and tracking on every shipment we arrange.
Stated sourcing
Every listing states the load type and condition grade, and we tell you the source channel for any load on request.
Manufacturer warranties
Where an item carries an unexpired manufacturer warranty, that warranty runs directly between you (or your end customer) and the manufacturer. We do not extend, administer or fund manufacturer warranties, and many manufacturers void coverage on goods bought through liquidation channels or without an original retail receipt. Confirm coverage with the manufacturer before advertising a warranty to your own customers.
What you must not claim downstream
- Do not resell as-is liquidation goods as "new in box" unless the unit genuinely is.
- Do not represent PalletCove, the original retailer or the brand owner as warranting the item.
- Test electrical, gas-powered and safety-critical items before resale, and never resell recalled goods — check the CPSC recall list.
Exceptions and non-warrantable items
Salvage-grade loads, "as-is untested" lots, mixed-return pallets and anything labeled scrap or for-parts carry no functionality guarantee of any kind and are final sale.
How to raise a warranty or grading issue
Report grading or manifest discrepancies within 48 hours of delivery with photos of the sealed load, the BOL and the affected units. Remedies are handled under our Returns & Refund Policy, and our maximum liability is limited to the purchase price of the affected load as set out in the Terms & Conditions.
Contact
Claims team: sales@palletcoveliquidation.com · (713) 819-3904