Legal
Free Shipping & Delivery Policy
Free shipping on every order. Each load ships tracked and documented from our Dallas dock to all 48 contiguous states.
Where we ship
We deliver to all 48 contiguous US states. Alaska, Hawaii, Puerto Rico and export shipments are quoted case by case to a port or freight forwarder of your choosing. Local pickup is available at 4820 Cove Industrial Blvd, Dallas, TX 75236 by appointment.
Shipping cost
Shipping is free. Freight is already included in the price shown on every listing, so no freight, liftgate, residential or accessorial charge is added at checkout or invoiced later — regardless of destination ZIP, pallet count or weight. Free shipping is the only delivery option we offer.
Handling and transit times
| Service | Handling | Transit | Notes |
|---|---|---|---|
| Single pallet | 3 business days | 3–7 business days | Free · unloading handled |
| Multiple pallets | 3 business days | 3–8 business days | Free · appointment booked |
| Partial truckload | 3 business days | 3–8 business days | Free · dock or forklift needed |
| Full truckload (53') | 3 business days | 3–7 business days | Free · dock or forklift needed |
| Local pickup — Dallas | Same or next business day | N/A | Free · appointment required |
Handling time begins when payment clears. Transit estimates are carrier estimates, not guarantees, and can be affected by weather, carrier capacity and terminal congestion.
Delivery requirements
- Pallet orders. No dock or forklift needed. The driver lowers each pallet to ground level for you at no extra charge.
- Truckloads. A full 53' trailer needs a dock or a forklift and labour on site, because drivers do not unload freight by hand. Delivery is still free.
- Residential delivery. Available for single pallets by appointment, with no residential surcharge.
- Appointment. Carriers call to schedule a delivery window. Keep the phone number on your order current.
Tracking and documentation
On dispatch you receive an itemised invoice, bill of lading, carrier name and PRO number by email, and the same documents appear in your buyer portal under Documents.
Inspection at delivery
Count the pallets and inspect the wrap before signing. Note any shortage or visible damage on the delivery receipt, photograph it, and contact us within 48 hours. Signing a clean receipt severely limits what can be recovered from the carrier.
Failed delivery, storage and detention
If a delivery cannot be completed because no one is present, the site cannot receive freight, or equipment is unavailable, the carrier may charge redelivery, storage or detention. These charges are the buyer's responsibility.
Damaged or lost shipments
Freight is arranged with a bill of lading and tracking on every outbound shipment. We file and manage carrier claims on your behalf; see the Return Policy for the claims process and timelines.
Questions
Contact the logistics desk at (713) 819-3904 or sales@palletcoveliquidation.com during warehouse hours.