Returns & Refund Policy

Cancelling before dispatch

• Orders cancelled within 24 hours of payment and before dispatch are refunded in full.
• Orders cancelled after 24 hours but before dispatch are refunded less a 5% restocking and processing fee.
• Once a load is loaded onto a carrier it cannot be cancelled; freight already incurred is non-refundable.

Refunds after delivery

Pallets, truckloads and auction lots are sold as-is and are final sale. Refunds after delivery are issued only where a valid claim is approved, specifically:

• Shortage — fewer pallets or units delivered than invoiced.
• Transit damage — damage noted on the delivery receipt and photographed at delivery.
• Materially different load — the load is not the category, source or condition grade described in its listing.
• Never delivered — the shipment is lost in transit and the carrier claim is settled.

What is not refundable

• Lower-than-expected resale margin or estimated retail value not being realised.
• Normal rates of damaged, incomplete or non-working units inherent to the stated condition grade.
• Freight, liftgate, detention, storage and redelivery charges already incurred.
• Claims submitted more than 48 hours after delivery, or loads signed for clean with no notation.

How to request a refund

• Email sales@palletcoveliquidation.com with your order number within 48 hours of delivery.
• Attach the signed delivery receipt and clear photographs of the pallet, wrap and affected goods.
• Keep the merchandise and packaging until the claim closes.
• We acknowledge within one business day and decide most claims within three business days.

Refund method and timing

Approved refunds are returned to the original payment method. Card refunds typically post within 5–10 business days depending on your issuer. ACH and wire refunds are returned to the originating account within 3–5 business days. Where you prefer, we can issue account credit against a future load instead, usually the same business day.

Chargebacks

Please contact us before filing a chargeback. We resolve documented claims quickly, and a chargeback filed without first raising a claim may result in account suspension while it is investigated.

Contact

PalletCove Liquidation LLC, 4820 Cove Industrial Blvd, Dallas, TX 75236. Email sales@palletcoveliquidation.com. Phone (469) 555-0187. Warehouse hours are Monday to Friday, 8:00 AM – 6:00 PM CT.