Legal
Payment Policy
Effective January 1, 2026. How we accept, verify and protect payment on every order.
Accepted payment methods
All prices are quoted and charged in United States Dollars (USD). Payment is collected by PalletCove Liquidation LLC and appears on your statement under our registered business name.
Credit and debit cards
Visa, Mastercard, American Express and Discover for orders up to $10,000 per invoice.
Digital wallets
Apple Pay and Google Pay through our PCI-DSS compliant processor.
PayPal
Available for pallet-level orders. Business accounts only for orders above $2,500.
ACH bank transfer
Preferred for truckload orders. Funds must clear before dispatch (1-3 business days).
Domestic wire transfer
Same-day release once the wire posts. Wire instructions are issued on the invoice only.
Approved net terms
Net 15 or Net 30 for repeat buyers after a written credit application and trade references.
Cards and wallets we accept
When payment is due
- Online pallet orders are charged in full at checkout.
- Truckload and multi-pallet quotes require a 25% deposit to reserve the load, with the balance due before the carrier is dispatched.
- Freight, lift-gate and residential surcharges are invoiced separately when applicable.
- Orders unpaid 5 business days after invoice may be released back to inventory.
Verification and fraud screening
Every card transaction is screened with AVS, CVV and 3-D Secure where supported. We may request a business license, resale certificate or government ID before releasing high-value or first-time orders, and we may decline or refund any order that fails verification.
Failed, disputed and reversed payments
- Declined cards and returned ACH debits incur a $35 processing fee.
- If you believe a charge is incorrect, contact us at sales@palletcoveliquidation.com before filing a chargeback — most issues are resolved within one business day.
- Chargebacks filed on delivered, signed-for freight are contested with the bill of lading, delivery receipt and manifest.
Security
We never store full card numbers on our servers. Card data is tokenized by our PCI-DSS Level 1 processor and transmitted over TLS. We will never email or call to ask for your card number, CVV or online banking credentials. Wire instructions come only on an invoice from our domain — if you receive changed banking details, call (469) 555-0187 to verify before sending funds.
Related policies
See our Sales Tax Policy, Returns & Refund Policy and Terms of Service.